Privacy Policy

Who we are

Our website address is: https://broadwaygroup.ca.

The Broadway Group (“we,” “our,” or “us”) and the communities under our care and management — Broadway Lodge, False Creek Residence, Steveston Residence, Shiloh Place, and The Redwoods — are committed to protecting the privacy and security of personal information collected through our website (the “Site”). This Privacy Policy explains how and why we collect, use, disclose, and safeguard personal information in accordance with applicable Canadian privacy laws.

Information We Collect

We collect personal information that you voluntarily provide through online forms, including:

  • General inquiries or feedback submissions

  • Job applications

  • Rental or housing inquiries

  • Volunteer applications (via our partner Better Impact)

  • Donations (processed securely via CanadaHelps)

Personal information may include your name, contact details, and any information you choose to share that’s necessary for us to respond to your request.

We also collect limited non-identifiable information automatically through cookies and analytics tools, such as:

  • IP address and browser type

  • Pages visited, duration of visits, and referring websites

This information helps us understand website usage and improve site functionality.

Purpose of Collection and Use

We collect personal information solely for the purposes for which it is provided, including to:

  • Respond to inquiries, applications, or service requests

  • Process donations and issue charitable receipts (via CanadaHelps)

  • Manage job, rental, or volunteer applications

  • Send newsletter subscriptions

  • Maintain and improve website performance and user experience

We do not sell, rent, or trade any personal information. Data is used only for the purpose for which it was collected or as required by law.

Consent

By submitting personal information through our website forms, you consent to our collection, use, and disclosure of that information for the purposes identified above.
You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting our Privacy Officer.

Cookies and Analytics

Our Site uses first-party and third-party cookies to support basic functionality and analyze website traffic.

  • First-party cookies help us remember preferences and maintain website performance.

  • Third-party cookies, such as those used by Google Analytics, provide anonymized statistics about how visitors use the Site.

You can control or delete cookies through your browser settings.

For more information on how Google collects and processes data, visit:
https://policies.google.com/technologies/partner-sites

Third-Party Services

We use trusted third-party providers to deliver and enhance certain features and functions on our website and digital platforms. These third parties may collect, use, or store information in accordance with their own privacy policies.

Our third-party services include:

  • Better Impact – for volunteer applications

  • CanadaHelps – for donation processing and receipts

  • Google Maps – to display our location and directions

  • Google Analytics – for website usage analytics

  • Meta (Facebook and Instagram) – for community engagement, communications, and social media advertising

  • LinkedIn – for professional updates, recruitment, and community outreach

  • YouTube – for video content and embedded media

Each of these providers maintains their own privacy policies, which we encourage you to review:

We do not control how these third parties collect or use information once you leave our Site or interact with their platforms. Your interactions with these services are governed by their respective privacy policies and terms of use.

Disclosure of Personal Information

We do not disclose personal information to third parties except:

  • As required to fulfill the purpose for which it was collected (e.g., through our service partners listed above)

  • As required by law, regulation, or legal process

We do not share or transfer personal information for marketing or commercial purposes.

Data Retention

We retain personal information only as long as necessary to fulfill the purpose for which it was collected or as required by applicable laws. Once information is no longer needed, it is securely deleted or anonymized.

Safeguards

We take reasonable administrative, technical, and physical measures to protect personal information against unauthorized access, disclosure, alteration, or misuse. While no online system is completely secure, we strive to use best practices to safeguard data.

Access and Correction

You have the right to access your personal information held by us and to request corrections if it is inaccurate or incomplete. To make such a request, please contact our Privacy Officer in writing.

Links to Other Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. We encourage visitors to review the privacy statements of any external sites they visit.

Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or our privacy practices, please contact us at:

Privacy Officer: The Broadway Group (Atten: Privacy Officer)
Email: info@broadwaygroup.ca
Mailing Address: 245 Powell Street, Vancouver, BC V6A 1G3


Last updated: November 9, 2025

Support Us
Support Us

Start typing and press enter to search

Scroll to Top